Are you interested in a new career with growth potential? Vendors Exchange is always looking for new talent! We offer paid time off, paid holidays, 401K, and more. Submit your cover letter and resume via postal mail to:
Vendors Exchange International, Inc.
Attn: Human Resources
8700 Brookpark Road
Cleveland, Ohio 44129
Or via e-mail: firstname.lastname@example.org
Current Openings: (Click on the name below for job description)
IT Support Specialist I
Vendors Exchange Global Vending is the Research & Development group for Vendors Exchange International, a leader in the Vending Machine industry. At VEGV we work with the cutting edge in vending machine technology; manufacturing, selling and supporting interactive touch screen vending machine hardware and software for machines deployed around the world.
As an IT Support Specialist your role will be to prepare software on new vending machines, configure and test software updates, and support existing vending machines that are in the field. Clients will call you to help them with a wide variety of issues from hardware failures to software configuration & updating firmware.
This position will focus on supporting clients who may have the need for assistance in Spanish. Our environment requires you to be able to adapt quickly and keep up with changing technology while supporting legacy systems in the field.
*This position requires ability to speak fluent Spanish & English.
Experience supporting a Windows PC environment.
Ability to troubleshoot unknown problems and identify solutions.
Strong knowledge of computer terms.
Ability to give guidance to inexperienced users over the phone.
Proven ability to follow through on initiatives.
Experience using ZenDesk or similar ticketing system.
Ability to handle multiple tickets simultaneously.
Knowledge of hardware, ability to install & upgrade hardware.
Must be willing to travel up to 25%, sometimes on short notice. Travel may be air or ground (rental) to client locations.